Return Policy
At Word Insite, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy.
Eligibility:
- To be eligible for a return or exchange, your digital product must not have been downloaded or accessed.
- We accept return requests within 14 days of purchase.
- To initiate a return, please contact us by email or phone to obtain a Return Authorization Number (RAN).
Returns Process:
- Once you have obtained a Return Authorization Number (RAN), there is no need to ship a physical item. Since this is a digital product, we will process your return based on the status of your download or access.
- If the product has not been downloaded or accessed, we will approve your return.
- Once approved, a refund will be issued to your original method of payment.
- Refunds may take up to 14 business days to reflect in your account, depending on your payment provider.
Exchanges:
- If you would like to exchange your digital product for an alternative version, please contact us by email or phone to obtain a Return Authorization Number (RAN). Since this is a digital product, there is no need to return a physical item.
- Once you receive your RAN, we will process the exchange as long as the original product has not been downloaded or accessed.
- If your exchange is approved, we will provide the new product to you at no additional cost
Exceptions:
- We do not accept returns or exchanges on sale items or gift cards.
- We do not cover the cost of return shipping unless the item is faulty or damaged.
If you have any questions or concerns about our return policy, please contact us by email or phone. We are always happy to help
